Privacy policy

Last updated: January 22, 2026

Balansaii operates this website to provide customers with access to our products and services. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you place an order or interact with our website, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order and transaction details
  • Communications with our customer support

Payment information is processed securely by our payment gateway partners. We do not store your card, UPI, or bank account details. All payments are processed through secure, RBI-compliant payment gateways.

How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Provide customer support and order updates
  • Improve our website and services
  • Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

Sharing of Information

We may share your information with trusted third parties only where necessary, such as:

  • Payment processing partners (for secure transactions)
  • Shipping and logistics partners (for order delivery)
  • Legal or regulatory authorities, if required by law

All such parties are required to handle your information securely and confidentially.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. You may disable cookies through your browser settings if you prefer; however, this may affect certain website functionalities.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at:
hello@balansaii.com

Children’s Information

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact Us

For any questions about this Privacy Policy or how your data is handled, please contact:

Email: hello@balansaii.com
Address: Balansaii, 71-B Sat Kartar Nagar, Jalandhar, Punjab 144001 India