FAQs

Yes. Each Balansaii powder contains only one ingredient, clearly mentioned on the label.

No. We do not add preservatives, artificial colours, flavours, fillers, or anti-caking agents.

Our focus is on clean, single-ingredient powders made from carefully selected produce. While our products are not certified organic, they are processed without additives, fillers, or preservatives.

Yes. Our powders are made from real food ingredients and are suitable for regular use as part of everyday cooking and beverages.

Yes. All Balansaii products are manufactured and packed in an FSSAI-licensed facility and comply with applicable food safety standards.

Yes. All products are packed in food-grade, tamper-evident pouches to ensure hygiene and freshness until they reach you.

Our powders contain no additives or anti-caking agents. Natural clumping can occur due to humidity and is completely normal. Gently shaking the pouch usually resolves it.

No. Our products are food ingredients and are not intended to diagnose, treat, cure, or prevent any disease. Please consult a healthcare professional if you have specific medical conditions.

They can be added to smoothies, juices, water, doughs, batters, curries, soups, and everyday cooking.

Store in a cool, dry place away from direct sunlight. Keep the pouch tightly sealed after use.

For best freshness, you may even transfer the powder to a clean, airtight container.

If stored properly, all our powders typically have a shelf life of twelve months from the date of packaging. Please refer to the pack for exact best-before details.

Yes, we deliver to most serviceable locations across India through our logistics partners.

• Orders below ₹599: ₹49 shipping
• Orders ₹599 and above: Free shipping

Orders are usually dispatched within 24–48 business hours and delivered within 3–7 business days, depending on your location.

Orders can be cancelled before they are dispatched. To request a cancellation, please contact us as soon as possible at hello@balansaii.com with your order number.

Once an order has been shipped, it cannot be cancelled.

To ensure faster processing, maintain hygiene standards, and avoid unnecessary delays or returns, we currently accept prepaid orders only. This allows us to deliver fresher products and provide a smoother overall experience.

As our products are food items, we do not accept returns unless the product received is damaged, defective, or incorrect.

Please contact us within 48 hours of delivery at hello@balansaii.com. Clear photos or a short unboxing video will be requested as proof.

Please contact us within 48 hours of delivery at hello@balansaii.com with your order number and supporting photos or an unboxing video.

After verification, a replacement or refund will be arranged.

Approved refunds are processed back to the original payment method within 5–7 business days.

Yes. All payments are processed through secure, RBI-approved payment gateways with encryption and fraud protection.

We accept UPI, credit/debit cards, net banking, wallets, and Cash on Delivery (where available).

You can reach us at:

Email: hello@balansaii.com
WhatsApp / Phone: +91-98722-87753
Business Hours: Monday to Friday, 10 AM – 5 PM IST